You have the right to object to how we process your personal information. You also have the right to access, correct, sometimes delete and restrict the personal information we use. In addition, you have a right to complain to us and to the data protection regulator. Find out the best way to be in touch with us at www.hhgroupplc.co.uk/contact-us
Information Commissioner’s Office: www.ico.org.uk/global/contact-us Section 3 gives you more information about your privacy rights.
How we gather personal information
In addition to the information you provide to us directly, we collect personal information in a number of ways for example from third party credit reference agencies and from looking at how you have used other products and services, we offer. Sometimes for your safety and for legal reasons we collect personal information by recording and monitoring calls and from CCTV. We also record calls for training and quality control. See section 5 for more details about how we gather personal information.
How we use your personal information
We use your personal information to provide you with products and services, to comply with the law and enforce our legal rights (including debt recovery), and to improve and market our products and services. Sometimes we use automated processes to make decisions about you and to profile you. Find out more about how we use your personal information in sections 6 and 7.
Our products and services
We need some personal information before we can provide our products and services to you, for example to allow us to check your identity. In some cases, we will not be able to provide products and services to you if we do not have all the personal information we need. Find out more in section 7.
Sharing and transferring personal information
We share personal information with our suppliers and other third parties where needed to provide you with the best service. We also share personal information with regulators, insurers, intermediaries, banks & finance providers, credit reference agencies / fraud prevention and law enforcement. Sometimes we transfer personal information to other countries outside the UK for these purposes, where suitable protection is in place.
Sections 9 and 10 will give you further details about this.
Keeping personal information
We keep your personal information securely for as long as we need to for the purposes described in section 11.
Sometimes we need your consent to use your personal information (for example for marketing). We will not always need consent to use personal information – for example if we need it to meet regulatory requirements or to perform a contract with you. Where you have given us consent, you have the right to withdraw it at any time. See sections 12 and 13 for more details.
To download the full policy please click here.